Returns & Refunds policy

Refund Policy

Effective Date: July 2026

Refund Policy

At IT Expert Now, customer satisfaction is important to us. This Refund Policy explains when refunds may be available for paid support services.

Eligibility for Refunds

Refund requests may be considered if:

  • A payment was made in error or duplicated.

  • The requested service could not be provided.

  • A refund is required by applicable law.

Non-Refundable Services

Refunds are generally not available:

  • After the agreed support service has been completed.

  • If the issue cannot be resolved because of hardware failure, unsupported software, or factors outside our control.

  • If incorrect or incomplete information provided by the customer prevented the service from being delivered.

Refund Request Process

To request a refund, contact us within 7 days of your purchase with:

  • Your name

  • Order or payment reference (if applicable)

  • A description of the issue

Processing Time

Approved refunds are typically processed within 5–10 business days. The time for the funds to appear in your account depends on your payment provider.

Contact Us

If you have any questions about this Refund Policy, please contact us through the Contact page on our website or by email.